
Store Manager - Athens
- On-site
- Athens, Attikí, Greece
- Retail
Job description
M&S is changing, and it's changing fast! As part of our transformation to deliver "Stores of the Future" we are looking for innovative and resilient Leaders.
As a Store Manager, we want you to help us transform our business on a record scale, by showing everyone how crafting the perfect customer experience can change M&S for good. You'll demonstrate strong drive and vision, have a real commercial instinct with a business transformation mentality and a passion for high performance in everything you do is key.
Setting first class standards and driving continuous improvement are crucial attributes to exploit every commercial opportunity and drive sales. With a passion for delivering excellent standards at all times combined with continuously driving growth & profitability of the store through successful implementation of the M&S retail plan.
Reporting to the Area Manager, you will be responsible to:
Lead store colleagues and the management team to achieve the sales plan by identifying opportunities and risks
Ensure excellent Customer service Experience by making every moment special for our Customers and Colleagues
Drive and lead accurate stock management and timely implementation of seasonal updates and events in line with the Brand, Space, Store Presentation and Marketing principles
Role model and drive a memorable shopping experience by engaging with the customer and taking ownership
Lead the team to the delivery of ready to trade standards, delivering an aspirational and clean environment for customers and colleagues
Lead Safe & Legal working environment for colleagues & customers and be accountable for the stores Business Continuity Plan
Lead a committed team who feel fully engaged, supported and recognised for their contribution
Drive individual performance and develop potential through the successful implementation of the career path
Lead the store’s profitability through minimising losses, accurate staff cost management and drive an efficient & productive working culture
Then there’s your team. From Customer Assistants to Section Managers and everyone in between, you’ll keep them well-informed – setting targets, updating them on promotions, motivating them, being a role model and managing performance.
If you share our brand behaviours – All in for the Customer, Talk Straight, Make Every Penny Count, Own it and Get it Done, Do the right thing - you could be the perfect addition to our retail team.
Job requirements
About you
A superb knowledge of Retail.
Tech savvy - an understanding of systems and have the ability to exploit them.
Minimum 3 years experience in a Store Junior Management position
Preferably hold a University Degree
Very Good command of the English language
Good use of MS Office
Key Leadership Capabilities
Successfully embeds change for lasting commercial impact and results
Takes ownership and accountability for the success of their team
Spends time coaching colleagues to accelerate performance and personal growth
Recognises high performance and supports poor performers to improve
Uses customer feedback and market trends to guide teams work
Helps teams understand information and business messages by actively seeking out opinions and asking questions
Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues
Seeks the best solution for M&S by proactively collaborating with colleagues from across the business
Able to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
Technical Skills/ Experience
Proven ability to lead a high performing management team to deliver excellent customer service and KPI’s across the store
Has a substantial understanding and up to date knowledge of commercial, visual, operational and people processes and systems
Uses all available data and MI (internal and external) to identify commercial, visual, cost savings & customer opportunities to increase profit
Proven ability to plan and review across weekly, monthly and quarterly timeframes
or
All done!
Your application has been successfully submitted!